Recovering the access password

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If you forgot your password, enter your email , click Next and then Forgot your password? to be redirected to the recovery screen. You will receive an email with instructions and an address to redefine your password.

The e-mail may take a few minutes to arrive, depending on the diverse e-mail servers. Make sure you are not in your spam box.

Redefining your password expires after 48 hours. After this period the session of the link expires and you must request it again, following the steps above.

In the password redefinition screen, choose your new password and confirm it in the next field. Your password must follow the criteria below:

  • Should contain at least 8 characters; of which
  • At least 1 capital letter;
  • At least 1 lowercase letter;
  • At least 1 numeral;
  • At least 1 special character (#is not allowed).