Which languages are available on the platform?
The platform is translated into English, Spanish, and French, as well as Brazilian Portuguese. Language switching is done at the bottom of any screen.
FAQ
What are the support service hours?
Our consultants are available for attendance via chat from Monday to Friday, from 9 am to 6 pm (Brasília time), except for holidays.
How do I manage the users of an Economic Group?
Knowledge Base Article
How do I edit my information?
Knowledge Base Article
I need help from support. How do I enable your temporary access to my Business Group?
Knowledge Base Article
It is possible to work with trial balance and ledger entries in Accountfy?
Yes, it is possible. You can import both trial balances and your general ledger. In this case, your Business Group must have access to this tool. Check with your group administrator.
See how easy it is to import this information:
Can I make a management adjustment to my Financial Statements?
Yes, it is possible to make as many management adjustments as you wish, either via a formula (applied for all months), or as individual monetary values.
See how easy it is to make management adjustments:
How can I analyze my Economic Group’s expenses?
We have an article that explains how to do expense analysis, giving some examples for better understanding. Take a look:
What are inconsistencies, that yellow alert icon at the top of the Financial Statements module?
If there is a difference between your ledger entries and the totals of the corresponding financial accounts in the trial balance, an inconsistency is pointed out. This is a way of alerting you that there is a difference. To see the details, click on the contextual menu and select Inconsistencies. Learn more at:
What is the difference between comment and review on a given value?
Comments are positive, negative, informative, or cautionary remarks about a certain value in your Financial Statements that require no action from another user.
Reviews, on the other hand, are requests made to one or more users, questioning some point about a certain value. In this case, a message history will be opened, with status control and the possibility of setting a deadline for its realization.
To learn more, access our knowledge base: